Shipping & Returns


Returns...

notebookspares only orders and ships brand new items, likewise we take no goods back “into stock” from customers, this saves future customers money (stock sitting on shelves impacts the company’s cash flow, which has a cost that is normally transferred to the customers). It also ensures customers receive only brand new sealed items. Opened goods and goods fitted incorrectly(screens,keyboards etc) cannot be returned.

Correctly supplied goods cannot be returned.


Credits...

notebookspares is a service based company, and naturally charges for the services levied. When an order is cancelled or returned for credit, only the value of the item can be credited. As part of our no hidden costs policy.

Please remember for ease of use and transparency all pricing indicated on site includes the cost of the item, all freight charges, all taxes, shipping insurance, customs agents fees, and our service fees. Thus when you request a credit your order will be credited as follows:

Refunds...

Once an order or an item is cancelled, the funds credited (please see credits)are immediately made available to use on future orders, if however you prefer that we refund the original payment (either to the bank account or credit card originally used) please request this via our CONTACT US page.

You will need to complete and return a refund form. For forms received by notebookspares.co.za before the 13th of each month refunds are processed on the 15th (next working day if 15th is a holiday/weekend). Forms received between the 14th and the 28th of the month are processed on the last day of the month (next working day if the last day is a holiday/weekend). All approved refunds carry a 30% charge if correct part ordered was delivered. This is to cover costs incurred.

Refunds reflect as follows once processed:

To Current/Savings accounts: Nedbank immediately. Other banks: Up to two business days.

To credit card: approximately 2 – 10 business days.

Shipping...


All items delivered overnight courier service(Mon-Fri) within South Africa only.
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Feedback Received
"I ordered a Lenovo battery 48 hours ago. Not only did it arrive before the promised time but also works like a bomb. THANK YOU NOTEBOOK SPARES ...YOU ARE THE BEST!!!"
Gerald Hoskins - UPINGTON

"Extremely efficient and fast service. Thank you"
Richard Atkinson - SANDTON

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Abel Murizikwa - HARARE

"What great service. Thank you!"
Johan Van Rensburg -

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Andre - RANDBURG

"thank you for such quick and wonderful service!!!"
John Davies - PRIVATE

"Great service once again. Thank you"
Dominique Le Roux -

"great service , great products."
John Strydom - CAPETOWN

"Hi All I would not hesitate in recommending Notebookspares for all your needs. I found them to be very professional and trustworthy in all my dealings with them. My order was a little delayed (because of me not being in a major centre) James kept me informed dealing with the couriers himself on my behalf. I would not shop anywhere else Andre Cronje"
Andre Cronje - THE STRAND CAPE TOWN

"What a great looking site."
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Joe Simmonds -

"Thank you guys. Great service."
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"what a pleasure to deal with."
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Frik Nel - UITENHAGE

"excellent service thank you"
John Du Bois - SANDTON

"i have purchased quite a few times from you and always got great service and delivery.. THANK YOU"
Estelle Oosthuizen - GABARONE

"What a pleasure to deal with . Great Service"
Jeffrey Jones - JOHANNESBURG

"What a great service!!!!"
Desmond Moyo - KITWE

"5 star service. Would definitely recommend!!!!"
Jonathan Edmond - JHB

"A real pleasure to deal with!"
Petra Justus - COMPUSERVE

"thank you for getting back to me on a query even though you could not help me. great service"
Lee-ann Ross -

"what great service thank you."
Jonathan Boucher - SIMONSTOWN

"thanks for the great service."
Gerry Pantazis -

"what great service !!!!! Thanks"
Joe Edwards -

"thank you notebook spares ."
Mark Boshoff - FRANSCHHOEK

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Colin Lou - PVT

"What good service I received. Will be back."
Shane Du Toit - POLOKWANE

"always very approachable and willing to make a plan. thank you your biggest fan"
Jan Van Der Merwe -

"Best service Thank you"
Nkosi -

"Absolutely the greatest service ."
John - ECCLESTON

"What a pleasure . thanks a lot. Great Service."
George Edwards -

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